PTCL announced to open a Help Desk at KCCI and special packages would be offered to KCCI members, said Abdullah Yousef Abdulla, SEVP of PTCL at KCCI.

Mr. Abdul Majid Haji Muhammad, President of KCCI briefed the role of KCCI and its importance and protecting and promoting the businesses of Mini Pakistan and how this affects economy of the country. While discussing the performance of PTCL staff, he revealed that CEO and Karachi based Management of PTCL are properly coordinating with KCCI for resolving their issues.

Khurram Saigal, Chairman, Communication, Sub-Committee of KCCI pointed the issues facing by KCCI members that Bills being received by PTCL Customers are reflecting the arrears despite the bills paid within due date of every month, Excessive Billing issue has never been resolved as it was previously assured by PTCL, PTCL staff take much time to rectify the faults of out of order, dead and noisy telephone lines, late bills are delivered to PTCL Customers which create problems for our members through paying the bills after due date.

He suggested to change the due date of bills from 21st date of the month to an earlier date, Areas indicated to the President of PTCL have not yet been faultless. KCCI expects that PCTL should take corrective measures to find permanent solution in the indicated areas. He suggested that matters discussed earlier be resolved with immediate effects. He put proposals from KCCI that special discounted packages of telephone lines and DSL connections should be offered to KCCI members by PTCL.

New connections should be provided to KCCI members within 24 to 48 hours, PTCL should convert its landline connections with the same PTCL number of Wireless connections. He also proposed that an officer of GM level should be deputed as a coordinator with duplicate bill facility for KCCI members for responding swiftly to relevant complaints.

Javed Ahmed Vohra, Vice President of KCCI appreciated Khurram Saigal and Shahid ISmail, Advisor of the said Sub-Committee and Chairman, F.B. Area Association of Trade & Industry (FBATI) that they are energetically performing their duties and serving KCCI members. He welcomed the house and requested members to forward their complaints and inputs regarding any issue to perform better way for protecting the interest of the business.

Shahid Ismail thanked to SEVP of PTCL and appreciated and highlighted the performance of PTCL that after assuming the charge of SEVP by him. Later he said that to implement the suggestion of KCCI passed in that meeting regarding the telephone lines remained out of order for the last 20days may not charged line rents.

In his address, Abdullah Yousef Abdulla expressed his sincere thanks to the President of KCCI and Office Bearers, Chairman and Managing Committee members for inviting him at KCCI. After listening all suggestions and proposals of KCCI, he said that every one is welcomed to approach PTCL regarding any problem being faced by KCCI. He said that new Management of PTCL is working day and night for finding the solutions of the problems as Khurram Saigal indicated earlier.

He said that this is the key object to be attached with Business Community and keep providing uninterrupted services to the valued customers. He said that development works are going on in the City, therefore in some areas, we are facing the problems which would be resolved soon. He announced that special discounted packages would be offered to KCCI members besides opening Help-Desk at KCCI after a day. He also assured that a rebate Line Rents may be considered of those telephone lines which remain out of order atleast 20days through Customer Care Centres of PTCL.